I told the gamer as diligent and you may waiting at the very least 2 weeks prior to submission a problem. Despite several attempts to get in touch with the ball player for additional guidance, zero impulse are received. Thus, the new complaint try declined on account of insufficient communications. The player away from Sweden reported that their withdrawal consult, which had been assured becoming canned within this couple of hours, is defer for 2 months. The new Complaints People approved the situation but explained you to waits you’ll occur due to KYC confirmation or highest amounts away from desires, telling patience for up to two weeks.
Leon casino: Player’s incapable of done account confirmation.
The fresh gambling enterprise as well leon casino as the bank have been working in a formal investigation regarding your missing fund and you may you are able to unsuccessful mind-exception. The player in addition to stated that he’d filed an ailment which have law enforcement up against Leon Casino to possess functioning illegally in the Portugal. The brand new gambling enterprise got answered your issue got escalated to their regulator, KGC. We chose to wait for the regulator’s choice before taking subsequent action. The brand new regulator decided regarding the casino’s prefer, as well as the complaint is closed correctly. The gamer out of Germany stated that whether or not the the girl dumps got already been debited out of the girl family savings, she had merely gotten part of them to the gambling establishment site.
The ball player of Sweden has asked a withdrawal less than a couple of days before entry it ailment. The player out of Greece provides requested a detachment less than a couple of days prior to entry that it complaint. The ball player of Greece asked a withdrawal less than 14 days just before distribution which ailment. The ball player away from Portugal had finished the brand new casino’s asked confirmation process, including more strange actions. Even with conforming, the player had been waiting around for 20 months instead of an answer. Because of this, he may maybe not availableness his fund and you may try not able to place sporting events wagers.
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The new criticism is actually declined as the athlete didn’t address all of our texts and you may issues. The player of Sweden asked a detachment below 2 weeks just before entry so it problem. The ball player confirmed acknowledgment of your fee, so we finalized the new complaint as the resolved. The ball player out of India educated a delayed within the withdrawing money from the brand new local casino.
The guy looked for to terminate the advantage because of incorrect guidance considering from the customer service. The new Complaints Party analyzed the new player’s communications to your gambling establishment and you may, after guaranteeing which he got gambled €2880, designated the fresh criticism because the fixed. The gamer is told that casino’s extra design stayed undamaged even after their inquiries.
Within this category, you can find numerous variations of roulette and you will blackjack. Giving bonuses to possess analysis otherwise asking for him or her precisely can be prejudice the newest TrustScore, and that goes against our very own guidance. Confirmation may help ensure genuine individuals are writing user reviews your keep reading Trustpilot. I must say i appreciated an individual-amicable software, with areas available along with no intrusive ads.
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We had attempted to read the the newest problem, asking the player for additional info. Yet not, due to the player’s not enough a reaction to our issues, we had been unable to proceed with the research together with to help you refuse the newest complaint. The gamer away from Portugal generated a deposit and later made a decision to withdraw the cash from LeonCasino, but found a thorough verification procedure. Even after fulfilling all the criteria, he had been advised your withdrawal consult might take to thirty day period. The player done the newest requested movies call and considering all of the required data files, but nevertheless encountered delays.
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